Opening Hours: 8.00am to 6.30pm Monday to Friday.
Closed 1.00pm – 2.00pm Thursdays for staff training.
Extended Hours surgeries are available between 6.30pm and 7.30pm, Monday, Tuesday, Wednesday and Thursday these are by appointment only.
|Surgery Times||Extended Hours|
|Monday||8.00am – 6.30pm||6.30pm – 7.30pm|
|Tuesday||8.00am – 6.30pm||6.30pm – 7.30pm|
|Wednesday||8.00am – 6.30pm||6.30pm – 7.30pm|
|Thursday||8.00am – 1.00pm 2.00pm – 6.30pm||6.30pm – 7.30pm|
|Friday||8.00am – 6.30pm|
Please use our self-booking screen in the reception area to inform the attendance of your appointment.
Demand for appointments has increased over the years, and the doctors are still trying to keep up with these and have made changes to the appointment system to provide a better service. This means the surgery offers convenient access to doctors each morning – Monday, Tuesday, Wednesday, Thursday and Friday.
We have held walk-in clinics every morning since May. Bookings start at 8am and as long as you have booked in before 11am you will be seen by a doctor. You will not be able to request to see a certain doctor but you may request to see a male or female doctor if deemed necessary. Each appointment is for 10 minutes and is for one person and covers one issue. Patients are seen on a first come basis.
Please do not put unnecessary pressure on the receptionist by demanding to see a certain doctor. If patients need to see a doctor that day you must accept that your appointment will be with the next available doctor who will be working on a rotation basis.
Telephone consultations can also be pre-booked. These are limited. Please remember to leave a contact number that is easily accessible for your return call. You may be asked a few questions by the receptionists so they can leave as much information as possible for the doctors. This enables the doctors to deal with the more urgent cases first.
Thank you for your cooperation.
There will be a limited number of ‘urgent appointments’. Again, please do not demand to see a doctor of your choice. Yes, by all means ask for a certain doctor but please accept that doctor may well be already booked up for that day. While the surgery strives to accommodate patients’ requests, it is impossible to meet all the demands made of them.
You can pre-book an appointment up to four weeks in advance. Each appointment is for 10 minutes and covers one issue. If more than one family member needs to see the doctor, please make a separate appointment for each person. If you would like to discuss two issues then please make a double appointment. Double appointments must be prioritised. Please do remember that although an appointment may be available when you request one, a double appointment might not be as readily available and you may experience a slightly longer waiting period to book a double appointment.
We would like to emphasise that home visits are especially for patients who are too frail to attend the surgery, the severely disabled or confined to bed.
Home visits are usually done after the morning surgery, so to ensure a visit on the same day please call the surgery between 8.00am – 11.00am on 0208 304 6972.
Please try and attend the surgery if possible, as the doctor can see 3 to 4 patients for the average time it takes to make one home visit. As home visits are time-consuming we would appreciate it if you request a home visit only when you are too ill to come to the surgery. It would also be helpful if you would indicate to the receptionist the nature of your problem so that the priority can be given to the urgent cases.
Out of Hours
Out of hours, telephone calls to the surgery will be diverted to the Hurley Group where a duty Doctor will assess any urgent medical problems and provide:-
- Medical Advice over the telephone;
- Consultation at a clinic;
- OR if appropriate and medically necessary a home visit.
When you contact the Hurley Group please have your own doctor’s name and telephone number to hand.
You will either be put straight through to one of the doctors on call, or the doctor will call you back.
Only patients who are too frail to visit the clinic physically handicapped or confined to bed will be visited at home.
All telephone calls are recorded for medico-legal purposes.